Now that we have considered the importance of Proactive maintenance and choosing a provider who suited to the needs of your business, let’s consider a number of other miscellaneous factors you should take into account when choosing an IT support provider.
Response and resolutions times
You obviously hope that business-critical issues rarely arise, but when they do you want to know that they will be dealt with promptly. Consider posing the following questions:
They should have statistics available to respond to these questions.
A good IT provider will have a comprehensive suite of security services on offer to protect your business from a myriad of online threats. Ask about backup services, firewall products, network scanning tools and the anti-virus suites they use.
An IT company that takes security seriously will implement a number of measures to keep your network secure, rather than relying on a single instrument in isolation.
It’s important to assess an IT provider’s core competencies to ensure that their expertise is accordant with your current and future IT requirements. A mature, experienced provider will be able to guide and enable a wide variety of infrastructure projects; from network building and office relocations to telecoms and cloud services, a knowledgeable and experienced provider will do the lot!
Don’t be afraid to enquire about accreditations. For example, if the provider is a Microsoft certified Partner they will be up-to-speed and knowledgeable on all things Microsoft, while a ‘Cyber Essentials’ accreditation displays a strong commitment to online security.
And lastly, while it’s no absolute guarantee of quality, you may want to enquire about the length of time a provider has been in business or even ask about the depth of industry experience senior managers have. An experienced provider will generally have been exposed to a greater breadth of IT disciplines and will be able to pass this first-hand experience on to you.
Seek customer referrals! Seeking a first-hand account of the customer experience from previous and existing clients is the best way to gauge a provider’s commitment to customer service. Written testimonials are great, but it’s always best to get a recommendation straight from the horse’s mouth.
Other signs of great customer service include:
Technology is in constant evolution and so is your business. So, while you may not need IT consultancy services right now, it’s always best to have expert advice on hand when you come to need it in the future. Look for a provider with an intense interest in developing the IT systems of their clients. Terms like “IT roadmap, Infrastructure audit” and “strategic planning” are a good sign.
Ask whether consultancy services are included in the support packages offered? For example, could you pick up the phone at any time for strategic guidance?
Particularly pertinent if you are planning imminent changes to your IT system; an established provider will have the buying power to offer its clients hardware and software at discounted rates. Enquiring about such discounts could save you a small fortune on upcoming projects.
We’re Net Platforms and we have years of experience in supporting small-medium businesses across London and Essex with such technology challenges. We’ll get to know your business and create the most appropriate solution to meet your technical requirements while being commercially sensible in cost. Why not get in touch with our team today and explore how you can prepare your business for the future of telephony with VoIP technologies.
Book a no-obligation discovery call with a member of our team today by calling 0207 993 9035 or firstname.lastname@example.org