Should Your IT Support Be In-House or Outsourced? Top Things to Consider

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Ensuring you have the right IT support for your business can be a tricky task; sometimes even a Catch-22 situation. For example, in order to grow the business you might need the right IT support team behind you. However, you can’t afford to employ the right IT professionals until the firm has grown. Plenty of businesses face concerns like this, which is why outsourcing has become an attractive option. Let’s take a look at the top things to consider when choosing between in-house and outsourced IT companies.


Money is the driving factor behind most business decisions. If the company can’t afford to hire an in-house IT team, then you might feel a little stuck. However, this is where outsourcing comes in. You can have all of the same perks as an in-house IT support team, without paying for recruitment, salaries and benefits. There are dozens of IT companies in London (ourselves included) who will be able to fulfil all of your support needs; without costing an arm and a leg.


Do you have the time to go through an entire recruitment process? Would you even know what to look out for when it comes to hiring an IT professional? Recruitment is a lengthy process. Creating job descriptions, sifting through CVs, holding interviews. You know what they say? Time is money. We pride ourselves on being one of the best IT companies in London when it comes to saving you time. We’re fast, efficient, and you don’t need to send us a job description. We know what we’re doing and how to look after your IT systems.


There is a worry that if you outsource your IT support, you won’t get the same quality. Of course, with someone in-house you are always able to keep an eye on what they’re doing. However, as long as you pick one of the most established IT companies in London then this shouldn’t be a concern at all. When you’re looking for a company that can help, spend some time on their website. Do they seem professional? Do they offer a lot of in-depth services? Do they have any testimonials or reviews? If so, then chances are you will have nothing to worry about when it comes to the quality of your IT support.

The bottom line is this: What can you afford and what do you have the time for? As long as you’ve done a little bit of research into an outsourced IT support company, then there should be no worries about the quality of the work. And outsourcing can save you a whole lot of time and money – two things which are vital for small and medium sized businesses. So, will you be going in-house or outsourced?

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