How Do Small Businesses Benefit from Outsourced IT Support?

How Do Small Businesses Benefit from Outsourced IT Support?

Small businesses look for ways to engage operational efficiency, use fewer resources and drive in productivity – three reasons they need to invest in outsourced IT support. With a rise in the number of small businesses, entrepreneurs need to think smart. Statistics suggest that 90% of start ups fail within the first year, a reason you need to look at innovation and smart marketing strategies to propel your product.

However, marketing strategies need money and you would be better off saving on operational costs to invest the money elsewhere.

Investing in IT Support

Today, around 42% of the world population use Internet (Internet world stats). With increase in technology, IT support has also changed drastically over the years. In the beginning era when IT support was just taking shape, it was bound to location, time and task. The support was limited to only a particular network. Today, Open Source software came into effect, increasing efficiency, including the ability to perform updates from your web browser. Today IT support has risen to a stage where it is being treated as a part of the infrastructure.

Finding the right fit for IT support is useful for businesses in a number of ways.

  • Cost-efficient: Comparative cost advantage is a reason businesses opts for outsourcing IT support. Outsourcing IT support reduces company costs. Companies can now choose to pay for support service only when they use it, instead of having it available at all times and making it a fixed cost. The businesses can save time and costs involved in recruiting and training support staff and the infrastructure associated with it.
  • Efficient support: Each project handled by the company may call for expertise in different areas. When support is required in such areas, it is logical to opt for outsourcing in order to employ the experts in the field. This way the company can concentrate on other projects too at the same time instead of retraining resources on the new platform. By outsourcing companies can start working on any project on a new platform right from the time, the project is available instead of losing time on training. This way they can stay ahead of their competition. This will help them to retain their clients as the company itself meets all the needs. A customer retention rate of 2% can decrease costs by 10% (Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy).
  • Low risk: Most IT support companies offer 24×7 support and hence companies can provide better service to their client. This way, clients do not have to wait too long for replies to their queries. 71% of online customers expects help within five minutes when faced with a problem. Additionally, outsourcing offers better security. Not to forget that IT support companies take measures to keep the security of client data intact.

This Post Has One Comment

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